Terms of Service
Effective August 30, 2026
1. Introduction
These Terms of Service ("Terms") are a binding agreement between you and 1996058 Alberta Ltd. (o/a Alomi), which operates the Alomi platform at alomi.ai, app.alomi.ai, and related subdomains (the "Service"). By creating an account, starting a trial, subscribing, or using the Service, you agree to these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it, and "you" refers to that organization. If you do not agree, do not use the Service.
2. The Service
Alomi is a multi-workspace operations platform for service and renovation businesses, providing tools that may include task and project management, financial reporting, human-resources, warehouse, marketing, dashboards, and third-party integrations. Features vary by plan and may change over time.
3. Accounts, tenants, and users
3.1 Account creation. You must provide accurate information and keep your credentials confidential; you are responsible for all activity under your account.
3.2 Tenants. We provision an isolated workspace ("tenant") for your organization. You are responsible for the users you invite and the roles you assign.
3.3 Owner and administrators. The tenant creator is its owner and may designate administrators. You are responsible for managing access and for everyone in your tenant.
3.4 Eligibility. You must be of the age of majority and capable of forming a binding contract. The Service is for business use, not personal, family, or household purposes.
4. Trials, plans, and billing
4.1 Free trial. A valid payment method is required to start a trial. You are not charged during the stated trial period. Unless you cancel before the trial ends, your paid subscription begins automatically and your payment method is charged. We make reasonable efforts to remind you before a trial ends.
4.2 Auto-renewal. Paid plans bill in advance and renew automatically until cancelled. You authorize us and our processor to charge each renewal.
4.3 Payment processing. Payments are processed by Stripe. We do not store full card numbers.
4.4 Cancellation. Cancel anytime in settings or via support@alomi.ai; it takes effect at the end of the current period. Fees already paid are non-refundable unless required by law.
4.5 Price changes. We may change prices with at least 30 days' notice for material increases; continued use after the change is acceptance.
4.6 Taxes. Fees exclude taxes; you are responsible for applicable taxes.
4.7 Failed payments. We may retry, suspend, or downgrade access until payment is resolved.
4.8 Founding-member / promotional offers. These apply only as described in the specific offer and may carry conditions.
5. Your data and content
5.1 Your data. "Customer Data" is the data you and your users submit or generate, including data imported from integrations. As between us, you own your Customer Data.
5.2 License to us. You grant us a limited, worldwide, non-exclusive license to host, process, and use Customer Data solely to provide, secure, maintain, and improve the Service.
5.3 Responsibility. You represent you have the rights to submit your Customer Data and are responsible for its accuracy, quality, and legality.
5.4 Aggregated data. We may generate aggregated or de-identified data to operate and improve our products, provided it does not identify you or any individual.
6. Third-party integrations
The Service can connect to third parties such as ServiceMinder, QuickBooks Online, Google, LinkedIn, and PayPal, each governed by their own terms. When you connect an integration, you authorize us to exchange data with it. We are not responsible for third-party services or their acts or omissions.
7. Acceptable use
You agree not to: use the Service unlawfully; upload malware or attempt unauthorized access; interfere with the Service; reverse engineer it except where law permits; resell or sublicense it except as permitted; store or transmit unlawful or infringing content; or exceed rate limits. We may investigate suspected violations and suspend or terminate access for harmful conduct.
8. Intellectual property
8.1 Our IP. The Service, its software, design, and the Alomi name and logos are owned by us or our licensors. We reserve all rights not expressly granted.
8.2 Feedback. If you send feedback, you grant us a perpetual, irrevocable, royalty-free license to use it.
9. Changes to the Service or Terms
We may update these Terms. For material changes we provide reasonable notice; changes take effect on the stated date, and continued use is acceptance.
10. Suspension and termination
10.1 By you. You may cancel at any time.
10.2 By us. We may suspend or terminate for material breach, non-payment, or risk to us or others, with notice and a cure opportunity where practical.
10.3 Effect. Your right to use the Service ends; we make Customer Data available for export for a limited period, after which we may delete it, subject to legal retention.
11. Informational purposes, no reliance, and disclaimers
11.1 The Service is a tool, not advice. Output — metrics, dashboards, reports, insights, and suggestions based on data you and your integrations provide — is for general informational and operational-convenience purposes only. It is not professional advice of any kind (financial, accounting, tax, legal, HR, investment, safety, engineering, or business) and must not be relied upon as a substitute for a qualified professional.
11.2 Your interpretations and decisions are yours. You are solely responsible for how you configure, interpret, and use the Service, and for any action, decision, or omission that you or anyone else makes based on the Service or any information you view, extract, deduce, calculate, or understand from it. You must independently verify accuracy and completeness before relying on any information, including data imported from or derived from third-party systems, which may be incomplete, delayed, mis-mapped, or inaccurate. To the fullest extent permitted by law, we are not responsible or liable for any decision made, or action taken or not taken, by you or any third party in reliance on the Service or its output — including where those decisions result from a misinterpretation or misunderstanding of what the Service displays.
11.3 Use at your own risk. YOU ACCESS AND USE THE SERVICE, AND ALL MATERIALS, DATA, AND CONTENT AVAILABLE THROUGH IT, AT YOUR OWN DISCRETION AND RISK.
11.4 No warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INFORMATION (INCLUDING FROM INTEGRATIONS) WILL BE ACCURATE, COMPLETE, OR RELIABLE.
11.5 No advice creates a warranty. No advice or information obtained from the Service or from us creates any warranty not expressly stated in these Terms.
11.6 Automated and AI-assisted features. The Service may include automated calculations and AI-assisted features. Output from these features may be incomplete, inaccurate, or erroneous, is not professional advice, and must be independently reviewed and verified by you before you rely on or act on it. Output may not be unique. You are responsible for anything you publish, send, or do using an automated or AI-assisted feature.
11.7 Extent permitted by law. These limitations apply to the fullest extent permitted by law; we do not disclaim any warranty we are prohibited from disclaiming.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or goodwill; and our total aggregate liability will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the liability.
13. Indemnification
You will defend and indemnify us from third-party claims arising from your Customer Data, your use of the Service, or your breach of these Terms, except to the extent caused by our gross negligence or wilful misconduct.
14. Governing law, disputes, and class-action waiver
14.1 Governing law. These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there. Subject to 14.4, the courts of Alberta have exclusive jurisdiction, except either party may seek injunctive relief anywhere.
14.2 Informal resolution first. Before a formal proceeding, contact legal@alomi.ai with a description of the dispute and allow 30 days to resolve it.
14.3 Class-action and jury waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. WHERE PERMITTED, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.
14.4 Binding arbitration. Except for small-claims matters and claims for injunctive relief to protect IP or Confidential Information, disputes not resolved under 14.2 will be finally resolved by binding arbitration under the Arbitration Act (Alberta), before a single arbitrator, seated in Calgary, in English, on an individual basis only.
15. General
Entire agreement; no assignment by you without consent (we may assign, including a future transfer of the Alomi business to a dedicated entity); severability; no waiver by non-enforcement; force majeure; notices by email or in-app.
16. Contact
1996058 Alberta Ltd. (o/a "Alomi") — operator of Alomi. General: hello@alomi.ai · Support: support@alomi.ai · Legal: legal@alomi.ai · 3740 11A Street NE, Suite C201, Calgary, AB T2E 6M6.