Master Customer Agreement
Last updated August 30, 2026
This Master Customer Agreement ("Agreement") is between 1996058 Alberta Ltd. (o/a "Alomi"), and the entity identified as "Customer" in the Order referencing this Agreement. It governs paying customers; the Terms of Service govern general use.
1. Overview
Alomi makes available its software-as-a-service operations platform at app.alomi.ai (the "Services"). Additional product- or plan-specific terms may be incorporated from time to time.
2. Services
2.1 Ordering. Customer purchases via the Order.
2.2 Access grant. Customer may access the Services for its internal business operations, including managing tasks, projects, financials, HR, warehouse, and marketing workspaces, and using analytics for internal purposes.
2.3 Users. Authorized employees and contractors use the Services under log-in credentials; Customer is responsible for all activity under its and its Users' credentials.
2.4 Documentation. A limited, non-exclusive licence to use Alomi's documentation in connection with the Services.
2.5 Restrictions. No reselling; no building a competing product; no reverse engineering except where law permits; no derivative works or copying; no removing notices; no benchmarks without consent; no interference or security testing without consent; no malware; no unlawful use.
3. Support
Alomi will use commercially reasonable efforts to provide the Services with minimal errors and interruptions and to provide technical support per its then-current practices.
4. Data
4.1 Customer Data licence. A non-exclusive, worldwide, royalty-free right to Process Customer Data solely to provide the Services, operate integrations, generate Telemetry, and comply with law.
4.2 Telemetry. Aggregated or de-identified usage information Alomi may use for its business purposes, including product improvement, provided it does not identify Customer or any individual.
4.3 Feedback. Alomi may freely use feedback.
4.4 Retention of rights. Customer retains rights in Customer Data; Alomi retains rights in the Services, Documentation, Telemetry, and its technology and dashboards.
5. Customer obligations
Customer is responsible for its Customer Data (content, accuracy, legality) and for compliance with law, and represents it has the rights and consents necessary for Alomi to Process it. Customer is solely responsible for its configuration, interpretation, and use of the Services and for any decision it makes based on the Services or their output.
6. Suspension
Alomi may suspend access for breach of Sections 2.5 or 5, payment 30+ days overdue, legal requirement, or risk of harm, with reasonable prior notice where practicable.
7. Third-Party Platforms
Integrations with platforms not provided by Alomi (ServiceMinder, QuickBooks Online, Google, LinkedIn, PayPal) are governed by Customer's agreement with those providers. Alomi is not liable for them. Enabling an integration authorizes Alomi to exchange Customer Data with it on Customer's behalf.
8. Fees and taxes
8.1 Fees. Fees are as stated in the Order, in the currency stated (USD unless otherwise specified), billed in advance, auto-renewing at then-current rates; late amounts accrue 1.5%/month (or the maximum allowed by law). Fees are non-refundable except as expressly stated.
8.2 Taxes. Customer is responsible for applicable taxes, excluding taxes on Alomi's net income.
9. Warranties and disclaimers
9.1 Mutual. Each party has authority to enter into and perform this Agreement.
9.2 Services warranty. The Services will perform materially as documented; on breach, Alomi will use reasonable efforts to correct it, failing which either party may terminate and Alomi refunds pre-paid, unused Fees. This is Customer's exclusive remedy. Excludes issues from Customer Data, misuse, Third-Party Platforms, use contrary to Documentation, or Trials and Betas.
9.3 Disclaimers. EXCEPT AS STATED, THE SERVICES, SUPPORT, AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ALOMI DISCLAIMS ALL OTHER WARRANTIES. Output (including reports, metrics, insights, suggestions, and AI-assisted output) is for informational purposes only, is not professional advice, may be incomplete, inaccurate, or erroneous, and must be independently verified. Alomi is not responsible or liable for any decision made, or action taken or not taken, in reliance on the Services or their output, including decisions from a misinterpretation of what the Services display.
10. Term and termination
Initial term per the Order, auto-renewing unless either party gives 30 days' notice; either party may terminate for uncured 30-day material breach, cessation of business, or insolvency. On termination, access ends, accrued amounts are due, and each party returns/deletes Confidential Information (Alomi may retain as agreed, as required by law, or in backups). Key sections survive.
11. Limitation of liability
11.1 Except for Excluded Claims, no indirect, special, incidental, reliance, or consequential damages, or lost data/profits.
11.2 Except for Excluded Claims, each party's total liability will not exceed the Fees paid or payable in the 12 months before the claim.
11.3 Excluded Claims: unpaid Fees; Customer's breach of Restrictions or Customer Obligations; and indemnification obligations.
11.4 These limits apply regardless of theory and survive failure of a limited remedy's essential purpose.
12. Indemnification
12.1 By Alomi: defends Customer against third-party claims that the Services, used per this Agreement, infringe Canadian or U.S. IP rights (with standard exceptions); exclusive IP remedy.
12.2 By Customer: defends Alomi against third-party claims arising from Customer Data, breach of Section 5, use of the Services (including decisions made using the Services or their output), or Customer's gross negligence or wilful misconduct.
12.3 Procedure: prompt notice, control of defense, cooperation; no settlement imposing obligations on the indemnified party without consent.
13. Confidentiality
Each party protects the other's Confidential Information, uses it only to perform, and discloses only to representatives bound by confidentiality; standard exclusions and required-disclosure carve-outs apply.
14. Trials and betas
Free/trial/beta use is for internal evaluation for the designated period (or 30 days). NO WARRANTY, INDEMNITY, OR SUPPORT; LIABILITY FOR TRIALS AND BETAS WILL NOT EXCEED $50 CAD.
15. Publicity
Neither party uses the other's marks without consent, except Alomi may identify Customer as a customer, ceasing at Customer's written request.
16. General
Assignment (incl. Alomi's assignment to a future dedicated Alomi entity); governed by Alberta law with the Terms of Service dispute/arbitration/class-waiver provisions incorporated; notices to legal@alomi.ai; entire agreement; amendments on notice effective at the next renewal ≥90 days later; waiver/severability; force majeure; subcontractors; independent contractors; export/sanctions compliance; order of precedence (Order, product terms, this Agreement, Terms of Service).
Contact: legal@alomi.ai · 1996058 Alberta Ltd. (o/a Alomi), 3740 11A Street NE, Suite C201, Calgary, AB T2E 6M6, Canada.